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Where We Operate

Global Service Delivery

Eli operates globally from a centralized European infrastructure, serving organizations across multiple continents through our cloud-native architecture.

Supported Regions

Current operational coverage:

  • Europe: All EU member states including France, Germany, Spain, Italy, Netherlands, and others
  • North America: United States, Canada
  • Asia-Pacific: Australia, China (with VPN requirement)
  • Middle East: UAE, Saudi Arabia, and regional markets

Infrastructure Footprint

Primary Infrastructure Locations:

  • Web Services: Paris, France (AWS eu-west-3)
  • Database: Belgium (GCP europe-west1)
  • Global CDN: Worldwide edge locations for optimal performance

Performance Characteristics:

  • Sub-400ms response times in Europe and North America
  • 400-600ms response times in Asia-Pacific and Middle East
  • Global CDN ensures consistent content delivery worldwide

Regional Access Requirements

Standard Access (All regions except China):

  • Direct internet access via standard HTTPS connections
  • No special network configurations required
  • Compatible with corporate firewalls and security appliances

China-Specific Requirements:

  • VPN Mandatory: All devices accessing Eli services must connect through enterprise VPN
  • VPN Exit Point: VPN must terminate outside of China
  • Corporate Network: Recommended integration with existing corporate VPN infrastructure
  • Performance: Expected latency increase due to VPN routing

Mobile Application Distribution:

  • Available on Apple App Store (iOS) and Google Play Store (Android)
  • Enterprise deployment options available for corporate app distribution
  • Alternative distribution methods can be arranged for restricted environments
  • China: May require alternative app store distribution or enterprise deployment

Operational Model

Centralized Management:

  • Single global platform instance
  • Unified administration across all regions
  • Consistent feature set and security controls worldwide

Local Optimization:

  • Multi-language support: Currently available in English, French, Spanish, Italian, Portuguese, German, and Dutch
  • Additional languages: Available on demand for enterprise deployments
  • Timezone-aware campaign scheduling
  • Regional content delivery optimization

Compliance Framework:

  • EU-based data processing ensures global privacy law compatibility
  • Regional compliance requirements addressed through centralized controls
  • No data localization required in target markets

Deployment Considerations

Network Requirements:

  • Outbound HTTPS (port 443) access required
  • CDN endpoints must be accessible
  • For China: Stable VPN connection with adequate bandwidth

Corporate Integration:

  • API access for enterprise integrations (available on demand)
  • Supports most corporate security policies and access controls

For global operations and deployment questions, contact: dpo@eli.app

Last Updated: August 2025

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